Care Home Catering 2017

15 Dec 2017

5000 + VAT

This report follows Care Home Catering 2013, 2014, 2015 and 2016 in giving an up-to-date and in-depth assessment of this market, expanding on and extending the ongoing YouGov Reports research on this subject. The report examines the market, types of homes used, the importance of food, attitudes towards care home food and the catering-based expectations and requirements of those who have a relative/friend in a care home.

For this report, YouGov Reports commissioned three surveys on YouGov’s panel, surveying:

  • 557 adults who have a relative/friend currently staying in a care home and visit them at least every three months

  • 551 adults who had a relative/friend who previously stayed in a care home within the past 5 years and whom they visited at least once every three months

  • 1,788 nationally representative adults, 501 of whom expect themselves or a relative/friend to be a resident in a care home at some point in the future.


Table of Contents
  • Table of Figures
  • Introduction & Scope
    • Report coverage and methodology
      • Abbreviations
  • Report Overview
  • Report Summary
    • Contrasting standards
      • Key facts
      • General approval for the food served
      • Room for improvement
      • Food does affect decisions on care homes
      • Resident involvement
  • Background
    • Key Points
      • Frequent visits are likely
      • Residents: parents, female and 80+
      • Group decisions are most likely
      • Type of home
      • Length of stay
      • Financing of care
      • Homes consistently seen as 3-4 star standard
      • 31-50 residents remains most likely
      • General Levels of Satisfaction
  • Influence of Food on Choice
    • Key Points
      • Food has significance
      • Keeping residents healthy remains the key food function for visitors
      • Residents’ wishes are an influence
      • Nutritional regrets
  • Mealtimes
    • Key Points
      • Availability of menus is unchanged
      • Help is often needed
      • A consistent one-third have diet needs
      • Breakfast is generally seen in a positive light
      • Around a third see breakfasts as well balanced
      • Most are positive about lunch
      • Words associated with lunch
      • Evening meals seen favourably overall
      • But words association is less positive than for lunch
      • Current visitors are increasingly happy with treatment at mealtimes
      • Lunch still most likely to be seen as the main meal
      • Portion sizes often ‘exactly right’…but some aren’t satisfied
  • Care Home Food
    • Key Points
      • Satisfaction with food remains in place
      • Four in 10 want all food freshly prepared
      • Staff training is prized
      • Organic isn’t seen as worth more money
      • Food should be enjoyed
      • Eight in 10 think fresh ingredients are important
  • Care Home Food: Looking Ahead
    • Key Points
      • Few want nothing more added to menus
      • A third of current visitors would pay more
      • Future care home residents
      • Food is important to the future users
      • Many food factors would be considered
      • Half are not engaging with any financial planning
      • Future users’ concerns about care home food rises
  • Market Trends
    • Key Points
      • Care home population is over 300,000
      • Spend on meals increases year on year
      • Future Developments – a rocky road ahead
  • Appendix
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