Personal Injury 2017 16 May 2017
Personal Injury 2017

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This report follows the previous publications on personal injury produced by YouGov Reports, Personal Injury 2012, 2013, 2014, 2015 and 2016, updating and extending the research produced in those editions. It covers the personal injury and clinical negligence legal advice markets in the UK, with personal injury and accident legal work primarily covering claims for injuries and accidents sustained at work, in public places, or on someone else’s property. The report examines the experience and attitudes of claimants and of the population as a whole.

For this report, YouGov Reports commissioned a survey among its online panel, drawing on a nationally representative sample of 2,021 UK adults aged 18+.

This was then supplemented by a boost survey, drawing on a sample of 548 adults who have been involved in a personal injury/clinical negligence claim, in order to generate more in-depth analysis on personal injury claims.

Report Info
Table of Contents
  • Table of Figures
  • Introduction & Scope
    • Report coverage and methodology
      • Definitions
      • Research Waves
      • Abbreviations
  • Report Overview
    • More uncertainty ahead but law firms still have a key role to play
  • Report Summary
    • Downward trend in accident claims
      • Key facts
      • Increasing percentage do not make a claim
      • Legal advisers important when pursuing a claim
      • Most payouts are £5,000 or less
      • Solicitors and law firms still the main legal advisers
      • Few shop around for legal advice even though service costs are important
      • Direct marketing to consumers declining
      • Few understand the small claims limit
      • PI cases falling and the market is consolidating
      • More uncertainty for the PI market in the future
  • Background
    • Key findings
      • Road traffic accidents more common than others
      • Overall, fewer accidents now than five years ago
      • The majority would only pursue a claim if they had legal advice
      • ‘Always claim’ is a minority view
  • Personal Injury Claims
    • Key findings
      • RTA claims dominate
      • Whiplash injuries most prevalent
      • Legal advisers and insurers involved in most RTA and whiplash claims
      • Most accept that whiplash is a genuine injury and claim
      • Incidence of claiming dips in 2017
      • Consumers don’t claim because injury is not thought bad enough
      • Signs of a decrease in direct marketing volume from the claims industry
      • Direct marketing to individuals persuades a few to claim
  • Claims Process
    • Key findings
      • Claimants turn mainly to solicitors and insurers
      • Most do not consider the credentials of their legal adviser in detail
      • Fluctuations in claims size
  • Claims Settlements and Small Claims
    • Key findings
      • No win no fee deals for the majority
  • Selection of and Satisfaction with Legal Services Providers
    • Key findings
      • Not much shopping around for the best legal adviser
      • Turning to trusted individuals and other trusted sources
      • Awareness of APIL at around 25%
      • After the Law Society, low awareness of legal organisations
      • Claimant satisfaction levels are OK – there is room for improvement
      • General satisfaction with the outcome of cases, but limited client feedback
  • Legal Expenses Insurance
    • Key findings
      • Majority do not have legal expense insurance
      • Ownership of legal expenses insurance higher amongst claimants
      • Claims against an individual are rare
  • Market Trends
    • Key findings
      • Market value
      • Case numbers declining in the last three years
      • Most cases relate to RTAs
      • Claims against the NHS fall in latest year
      • Over 200,000 via the Claims Portal
      • Consolidation continues as law firms and CMCs leave the sector
      • Majority are aware of leading claims management companies…
      • …but high awareness does not translate into high use
      • Higher use of leading law firms in the claimants sample
    • Future Developments
      • Key findings
      • An uncertain future for the PI market
      • Lawyers still in pole position in the new legal landscape
      • Some consumer interest in specific non-legal brands
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